Invalid Token Error
Written by Will Maberry
Updated at October 24th, 2023
If you received an error message from Cloud CMA that reads, “The token you provided is invalid.” we recommend you follow the steps laid out below:
- Log-out of Cloud CMA.
- In your Chrome web browser, click on the three-dots to the right of your headshot in the upper right-hand corner of the screen, to the right of the address bar, and click on Settings.
- In Settings, click “Privacy and security” from the menu on the left-hand side of the screen.
- Under Privacy and security, click “Clear browsing data.”
- Under Basic, leave all three boxes checked and click the blue “Clear data” button.
- Close Chrome, then re-open Chrome.
- Log-in to Cloud CMA and re-attempt the step that produced the error message. If the error message occurs again immediately after following the steps above, reach out to Will for assistance.