Agent Availability

• Front desk staff will track which agents are available each day.
• Agents must inform front desk staff when they are available.
• Agents in the office who do not wish to be disturbed should notify the front desk staff.
• Any agent physically present in the office is eligible to receive leads.

Lead Rotation Process

• The first agent to arrive is placed at the top of the lead rotation list.
• If an agent leaves, they are removed from the list. The next available agent moves up.
• If an agent returns, they are added to the bottom of the list.

Handling Walk-In Leads

Initial Questions
When a potential client walks in, we ask:

• "Are you looking to buy or sell?"
• "Are you already working with an agent in our office?"

Assigning the Lead

• If they are not already working with an agent, the lead goes to the first available agent on the list, regardless of whether they are buying or selling.

Agent Availability Check

• If the first agent on the list is on a call, they will be given a chance to finish.
• If unavailable, the next agent on the list will be assigned.
• If no agents are immediately available, the lead will be made comfortable while we locate an agent.

No Agents Available
If no agents are free, the person greeting the lead will collect their information:

• Name and contact number
• Whether they are buying or selling
• Any specific property interests

Leads Engaged by an Agent

• If an agent personally greets and engages with the lead upon arrival, that agent may keep the lead.